Independent Complaints Advocacy Service
The Independent Complaints Advocacy Service (ICAS) is a free, confidential service in England that helps people raise concerns or complaints about NHS care or treatment. It is independent of the NHS, meaning it supports patients without bias or conflict of interest.
Key features of ICAS:
- Support for patients and carers: Helps individuals understand the NHS complaints process and guides them through it.
- Advocacy: Provides an advocate who can help write letters, attend meetings, and ensure the complainant’s voice is heard.
- Empowerment: Aims to empower people to speak up about poor care or treatment and seek resolution.
For help on finding your local ICAS provider or for more details on how to make a complaint, please see below.